Refund & Return Policy

Cancellation and refund rules for fresh and processed meat orders.

Because we deal in fresh, perishable meat products, we maintain a strict policy regarding cancellations and returns.

1. Cancellations

You can cancel your order within 15 minutes of placing it. Once the order has been processed or dispatched for delivery, cancellations will not be accepted.

2. No Returns

Important: Due to the perishable nature of meat products, we do not accept returns once delivered.

3. When Refunds May Be Considered

Refunds will only be considered if:

The product delivered is completely damaged or spoiled upon arrival
The wrong item was delivered

In such rare cases, you must report the issue to our customer support with photographic proof within 1 hour of delivery.

4. Approved Refund Timeline

Approved refunds will be credited to the original payment method within 7 days.

For help, see Contact Us.